Below you'll find a list of all posts that have been categorized as “Building Rapport”
“Feedback is the food of champions” Ken Blanchard Feedback is how we learn, grow, become more self-aware and find out if we have done a good job or not. It shouldn’t be something to avoid or to be scared of. Most often, it is the fear of not doing a great job, negative criticism or being judged that gives …
The key to assertive leadership is to acknowledge that each person differs and is unique. It is your responsibility to show respect towards the other person you interact with and their uniqueness. You also need to respect your own differences and uniqueness. Respecting yourself means setting limits,being able to say No. It also means taking ownership and responsibility for your …
During your presentation or public speaking you may get a contentious question or an audience member who disagrees with your point of view or and audience member who appears to be simply a heckler. There are several ways to deal with this type of situation. 1. As with most things preparation is important. Do your homework and be prepared for …
Honesty is the number one trait that people look for and admire in their leaders. Leadership experts Kouzes and Posner, regularly run surveys on the characteristics that employees value most in their leaders and what makes them an “admired leader”. Honesty has come out as the number one characteristic time and time again, exceeding foresight, inspiration, competence and intelligence. So …
I have often written about the importance of connecting with your audience and building trust and rapport. This is because when you present and speak and train you are really educating people with your information and knowledge. And people more readily learn from people they know like and trust. I love the Harvard Business Review quote that goes something like …
One of the keys to being a successful speaker, presenter or trainer is to know your audience very well. There are lots of sayings that I have read and around the importance of knowing your audience well. These include, “it is not about you – it is about the audience”, “always put the audience first”, “choose your stories and your …
