HOW TO USE ASSERTIVENESS TO COMMUNICATE MORE EFFECTIVELY
PRESENTED BY VIOLET DHU
“In business, you can never learn anything more important than communication.” – Max Markson
A common pattern in people’s communication is the lack of awareness and capacity to be assertive. Do you find it difficult to be assertive? Do you find it difficult to say no? Does this result in conflict in your relationships or workplace?
Assertive communication will help you reduce workplace conflict, assist you with the skills to speak up at meetings and deal with difficult conversations. In turn, these skills will assist with strengthening you're self-esteem and reducing your anxiety.
This workshop is designed to help people to communicate assertively and to be comfortable with assertiveness and speaking up confidently.
At the end of this workshop, you will be able to:
Recognise the difference between assertive, passive and aggressive communication
Be able to recognise the barriers and myths that surround assertive communication and how they may influence your thinking and behavior
Complete a self-audit and recognise where your current strengths and weakness are when communicating with others
Use practical strategies to communicate more assertively using different techniques
Use practical skills to deal with criticism, both constructive and destructive
Learn how to be more assertive in the workplace
**This workshop can be customised to meet your organizational training needs and the key learning outcomes set to match your requirements. It can be delivered in a full-day or half-day format. Two or more of our different workshops can be combined to form a two-day masterclass.