Below you'll find a list of all posts that have been categorized as “Building Rapport”
Henry Kissinger is famous for using the bucket model to answer questions at all of his press conferences and media interviews. Henry Kissinger used to say to himself, “What questions do you have for my answers”. He would listen and then roll out his prepared answer on that particular question. The bucket model for answering questions is simply thinking of …
Change is one of those inevitable facts of life and work. Change in the workplace is occurring at a faster pace than ever before and will continue to do so. It is also common in the change process to face resistance and pushback from staff and stakeholders. One of the keys to effective change management and effective implementation of change …
Working in open plan offices is getting a bad rap. They were designed to improve teamwork, increase communication and collaboration between staff. However, staff who are required to work in open plan offices report difficulties associated with noise, distracting behaviors, bad smells (Tuna sandwiches) cramped work spaces and lack of privacy. A recent survey from the University of Sydney by …
Feedback is a powerful tool that leaders can use when they need to change and influence employees’ behaviour. Ideally, a workplace should have an atmosphere where there is a high level of trust and honesty so that everyone feels confident to both speak up and give feedback and is also open to honest and constructive feedback. Unfortunately, not all feedback …
Whenever speaking in front of an audience, we only have one chance of making a good first impression, so make it count. What your audience heard and read about you before your presentation isn’t enough to make a lasting impression. Yes, these help to spark their interest, make them come to your presentation and lend their ears for the first …
What are hecklers? Generally, hecklers are people who interrupt, distract, annoy and create a difficult environment for the speaker or facilitator. There is overt heckling where they are loud, rude and aggressive and covert heckling where they may ask questions or offer their views with the purpose of high jacking the agenda, or pursuing their own interests. Almost every speaker …
