Even if you are the expert in your topic, be open to learn from your audience and be open to being challenged and always welcome these alternative points of view and treat the other person with respect and understanding and never belittle or undermine them in front of the audience.
Being relatable, means that your audience can relate to you and your message and your call to action. The word relate means “make or show a connection between”. Being relatable enables you to demonstrate that you know your audience and have taken the time to craft your message in their langue and that you reflect their values. Speakers that do …
By setting realistic expectations for our customers, we are then able to reduce the risk of misunderstanding, potential conflict, and complaints.
We know that good listening skills are crucial in determining the success and outcome of difficult conversations, negotiations, and conflict resolutions. And part of this listening process is to both Acknowledge and Validate the other person.
When we stand up to speak, we are in fact serving our audience, our clients our tribe. People come to listen to us because we have information and knowledge that they need or solutions and experience in solving a problem that they have. Therefore, we are serving our customers, clients or community. But do we serve them well. And do …
The next time you do public speaking, realise that there are no mistakes, just lessons from which you can learn and become a more engaging speaker.
