Difficult conversations can be tough, uncomfortable, and draining and, consequently, some managers avoid them, delay them, or don’t handle them well. In this article, I want to give you some tips on how to be more resilient when involved in having a difficult conversation. My hope is that with some of these skills you will be more prepared and be …
Feedback on your presentation from a colleague, friend, mentor, coach, or boss can be a gift. The feedback allows us to become more self-aware, grow our public speaking skills, eliminate distracting traits and add those missing ingredients. Effective, honest, actionable and specific feedback is truly a gift. And specific and actionable feedback is a great tool for continuous improvement and …
At a recent small business seminar, I spoke about how to make your business more resilient by reducing the risk of Difficult Conversations with staff and customers by clarifying expectations. According to negotiation expert Allan Parker, “clarifying the necessary points allows you to move toward clear understanding, which helps in establishing a common ground that eventually leads to agreement.” Lack …
One of the risks in any industry is that of complacency. And certainly, within the mining and resource sector where there are daily pre-start meetings, regular safety meetings and project updates, complacency can become a risk. The Cambridge Dictionary defines complacency as “a feeling of calm satisfaction with your own abilities or situation that prevents you from trying harder”. So …
Ongoing feedback is crucial to organisational success and team success. Feedback is an essential leadership skill. Providing constructive feedback in the workplace will help improve performance and productivity. And if given effectively and taken positively, it also helps build strong work relationships, a healthy work environment and stronger teams. Giving peer-to-peer feedback in the workplace is different from the regular …
Always be respectful when public speaking. I was at a conference a few years ago and I heard a young diabetic educator talk about the importance of self-esteem and mental wellbeing in women living with diabetes. Her research had found that many women living with diabetes were stressed and worried about their families and children, should they become unable to …
