Reflecting on the first 10 years of my business as a speaker and trainer, I have identified the 4 key lessons that I had to learn the hard way. Enjoy Be yourself – this is also called authenticity. For too long, I tried to be prefect in my presentations and chastised myself when I made mistakes or realised that I …
Learning to say “No” plays an important role in maintaining a healthy workplace and is part of good communication. You need to be able to say no in a confident and assertive manner and not in an aggressive communication style. Communication is the essence and the lifeline of every workplace. If the communication is ineffective or poor, then the workplace …
Public speaking requires great preparation and great delivery. But what you do after your presentation can be almost as important. We all know about customer service and after sales service. The company that rings us up and checks that everything is good, checking to see if we need any further support or information. The customer service does not end at …
One of the common concerns around public speaking is how to handle difficult questions, and even worse, not knowing the answer to the question being asked. And this is a valid concern, as we have just shared our knowledge, our expertise and our information and yet we can not answer a question being asked on our topic. Here are some …
We all know what it is like when a speaker or trainer talks about themselves and what they have achieved and predominantly use “I Statements”. It turns us off and we think, why do I care, or what is in it for me. Research has shown that audience inclusion is a powerful tool of influence, persuasion and of helping people …
Dealing with difficult customers is one of the common types of difficult conversations that you need to be prepared for. And one of the most challenging aspects of dealing with difficult customers is managing our own emotions. When we lose our self-control, when we get angry or fly off the handle, we are usually reacting to specific things that the …
