Public speaking requires great preparation and great delivery. But what you do after your presentation can be almost as important. We all know about customer service and after sales service. The company that rings us up and checks that everything is good, checking to see if we need any further support or information. The customer service does not end at …
One of the common concerns around public speaking is how to handle difficult questions, and even worse, not knowing the answer to the question being asked. And this is a valid concern, as we have just shared our knowledge, our expertise and our information and yet we can not answer a question being asked on our topic. Here are some …
We all know what it is like when a speaker or trainer talks about themselves and what they have achieved and predominantly use “I Statements”. It turns us off and we think, why do I care, or what is in it for me. Research has shown that audience inclusion is a powerful tool of influence, persuasion and of helping people …
Dealing with difficult customers is one of the common types of difficult conversations that you need to be prepared for. And one of the most challenging aspects of dealing with difficult customers is managing our own emotions. When we lose our self-control, when we get angry or fly off the handle, we are usually reacting to specific things that the …
Oscar Wilde said, “Be yourself. Everyone else is already taken.” Standing before a group of people and being “authentically you” sounds so simple yet is often hard. It is perceived that public speaking requires us to be polished, perfect, to present at a higher level and almost deliver a faultless performance. After all people are looking at us as a …
Many business people think that public speaking is only for conferences or large organisations where leaders need to speak to staff or have meetings. The reality is that public speaking is not only an every day skill. It is one of the key ways that businesses – small and large companies – can make money. Public speaking for business – …
