“When we fail to set boundaries and hold people accountable, we feel used and mistreated.” ― Brené Brown As a communications consultant, trainer and an experienced Social worker, I consider setting boundaries in the workplace as an essential skill for people to have. It is also a necessary skill for leaders and managers to master. At the same time I see, far …
The Costs Of Passive-Aggressive Behaviour To You And Your Organisation by Violet Dhu
Passive-aggressive behaviour is aggressive behaviour in another form. Aggression is when a person openly shows aggressiveness as a reaction to what has happened or what you did or said. Passive-aggressive behaviour, on the other hand is aggression that is not openly and directly shown. In fact, people who are passive-aggressive often use underhand, silent and manipulative tactics to get what …
Honesty Is Key When Communicating As A Leader – by Violet Dhu
Research from Kouzes & Posner found that the number one trait that workers admire and respect in their leaders is honesty. In talking about honesty, it is expected that our leaders will be honest both with themselves and with others. Being clear and consistent about what you stand for is important. If you say that one of your values is …
Assertive Communication – The Art of Saying “No” in the workplace By Violet Dhu
Learning to say “No” plays an important role in maintaining a healthy workplace and is part of good communication. You need to be able to say no in a confident and assertive manner and not in an aggressive communication style. Communication is the essence and the lifeline of every workplace. If the communication is ineffective or poor, then the workplace …
Dealing With Difficult Customers – Know Your Triggers For Unexpected Difficult Conversations By Violet Dhu
Dealing with difficult customers is one of the common types of difficult conversations that you need to be prepared for. And one of the most challenging aspects of dealing with difficult customers is managing our own emotions. When we lose our self-control, when we get angry or fly off the handle, we are usually reacting to specific things that the …
How To Appear More Confident When Feeling Nervous
Standing up and speaking before an audience is a scary thing. Many people ask me how can I control my nerves. How can I be more confident when I am public speaking, and how to appear more confident when feeling nervous? Other people want to improve their public speaking style by presenting without notes, or by standing away from the lectern or by …