Passive-aggressive behaviour is simply aggressive behaviour in another form. Aggression is when a person openly shows aggressiveness as a reaction to what has happened or what you did or said. Passive-aggressive behaviour, on the other hand, is aggression that is not openly and directly shown. In fact, people who are passive-aggressive often use underhanded, silent, and manipulative tactics to get …
One of the things that you can guarantee when public speaking, training, or running workshops, is that some things will go wrong. Remember the saying, “stuff does happen”. As a professional speaker and trainer, we have a saying, “the show must go on no matter what”. So how do you recover from these setbacks and unexpected events when they occur …
Having worked in corporate communication training for over 15 years now, one of the things I hear most from employees is that they “don’t feel appreciated.” And on the flip side, from managers, I hear the response, “Why do I need to thank someone for just doing their job, for which they are well paid?” So, why all the fuss …
When it comes to public speaking and training, your credibility as a subject matter expert or person of knowledge in the area in which you speak really matters. Without credibility, you will struggle to have any impact or traction around your ideas. Credibility relates directly to your trust, honesty, reputation, and ability to influence people. The more credible you are …
Most of us have walked into a training room, a brainstorming session or a strategic planning session with some fear and trepidation. We don’t really want to be there, and we are not sure what is going to happen and what is expected of us. Maybe we have been sent on a training course to be upskilled as we have …
“Feedback is the food of champions.” – Ken Blanchard I am a big fan of feedback. I welcome it, I invite it, I encourage it. Some feedback is difficult to take. Other feedback can catch us by surprise. Regardless, feedback is an important part of our improvement and personal growth. The feedback I have received has enabled me to improve …
