The importance of emotional intelligence: Understanding and managing emotions during difficult conversations is a crucial aspect of emotional intelligence. Emotional intelligence allows individuals to recognise and regulate their own emotions, as well as understand and respond to the emotions of others. Emotions play a key role in communication and can greatly impact the outcome of a difficult conversation. Understanding your …
Assertiveness is a crucial trait for effective leadership, yet it often gets a bad reputation. People tend to associate assertiveness with being pushy or overbearing, but in reality, assertiveness is a vital tool in the leader’s toolbox. From clearly communicating expectations to advocating for necessary resources and giving honest feedback, assertiveness allows leaders to effectively guide their teams and achieve …
75% of people report fear of public speaking. This and the fear of being observed by others can be overwhelming. And we often go into that fight or flight mode, as if we are under some threat to our lives. In this article, we will explore the six main reasons why people feel nervous before presenting in front of an …
Passive-aggressive behaviour is simply aggressive behaviour in another form. Aggression is when a person openly shows aggressiveness as a reaction to what has happened or what you did or said. Passive-aggressive behaviour, on the other hand, is aggression that is not openly and directly shown. In fact, people who are passive-aggressive often use underhanded, silent, and manipulative tactics to get …
One of the things that you can guarantee when public speaking, training, or running workshops, is that some things will go wrong. Remember the saying, “stuff does happen”. As a professional speaker and trainer, we have a saying, “the show must go on no matter what”. So how do you recover from these setbacks and unexpected events when they occur …
Having worked in corporate communication training for over 15 years now, one of the things I hear most from employees is that they “don’t feel appreciated.” And on the flip side, from managers, I hear the response, “Why do I need to thank someone for just doing their job, for which they are well paid?” So, why all the fuss …
