One of the reasons why people don’t achieve their goals in having difficult conversations is because we tend to focus on the other person and what the other person has done wrong and our own needs. We forget that in difficult conversations, that the other person also needs to feel listened to and validated. When we are anxious about having …
An Update from Corporate Communication Experts When I think about the past few weeks, and the impact that COVID-19 has had on the world, our friends and our family, I have this image of a speeding, out of control, roller coaster ride. Peter and I, like many sole traders and small business owners right now, are living with uncertainty. As …
When doing your question and answer session, make a habit of repeating the question before moving on to answer it. This should be a standard rule for all trainers, speakers, presenters and people doing media and press conferences. In the current climate of COVID-19 we are seeing a lot of live press conferences and media appearances by our politicians and …
Emotional Intelligence (EQ) is the way you manage and behave with yourself and then how you manage and behave with others. Emotional intelligence is an essential leadership skill and is used extensively in hostile situations, negotiations and difficult conversations. Those leaders with great EQ do well and those with poor EQ do less well. Daniel Goleman describes the five elements …
Often, when people are asked to speak unprepared or off the cuff, they end up beating around the bush, dodge questions, sound like a broken record or sound like they don’t know the answer. Many of us don’t realise the importance of off-the-cuff speaking until it becomes a recurring problem at work, job interviews, meetings or even in our day-to-day …
“When we fail to set boundaries and hold people accountable, we feel used and mistreated.” ― Brené Brown As a communications consultant, trainer and an experienced Social worker, I consider setting boundaries in the workplace as an essential skill for people to have. It is also a necessary skill for leaders and managers to master. At the same time I see, far …
