When we stand up to speak, we are in fact serving our audience, our clients our tribe. People come to listen to us because we have information and knowledge that they need or solutions and experience in solving a problem that they have. Therefore, we are serving our customers, clients or community. But do we serve them well. And do …
The next time you do public speaking, realise that there are no mistakes, just lessons from which you can learn and become a more engaging speaker.
One of the common Difficult Conversations that you will experience is when people are resistant to change. In a COVID world and times of rapid change and uncertainty, change is inevitable, and we need to be more effective in how we negotiate and handle those people who are resistant to change. As you know with Difficult Conversations, one of the …
By setting realistic expectations for our customers, we are then able to reduce the risk of misunderstanding, potential conflict, and complaints.
The next time you do public speaking, realise that there are no mistakes, just lessons from which you can learn and become a more engaging speaker.
“Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots.” – Frank A. Clark Studies have reported that giving feedback helps improve employee engagement and promotes productivity. This, however, relies heavily on how the feedback is given, which affects how the feedback will be received. This is one of the reasons why many leaders …
