Why do we need to build rapport with our audience? An old marketing quote states that “people buy from those they know, like, and trust”. From a public speaking perspective, I like to say, “people listen and learn from those they know, like, and trust”. Building rapport helps you to connect with your audience and it helps to build trust. …
Psychological safety is an important aspect of effectively handling difficult conversations. It is important in saying no, giving feedback, providing criticism, and delivering bad news. If the recipient of this difficult message does not feel safe, they may reject the message, feel like they are being bullied or have been treated unfairly. If they don’t feel psychologically safe during the …
Because many people have a fear of public speaking, they get anxious when they are speaking in front of an audience and, therefore, often avoid public speaking. One of the keys to overcoming this fear and anxiety is to do more public speaking. Tony Robbins said, “Repetition is the mother of skill”. And I say if you want to become …
One of the biggest risks for us in our workplaces is that we rely on others to give us appreciation and we depend on this external appreciation. In an ideal world, our leaders would be showing us appreciation frequently. However, the reality is this often doesn’t happen, and we can become frustrated and annoyed because of the lack of appreciation …
Oscar Wilde said, “be yourself, everyone else has already been taken”. Authenticity means that your outer expression matches your inner reality. Who you are on the outside is who you are on the inside. Who you are on stage is the same person that you are off stage. You act in ways that show your true self and how you …
“Psychological safety isn’t about being nice. It’s about giving candid feedback, openly admitting mistakes, and learning from each other. This kind of organizational culture is increasingly important in the modern economy.” – Amy Edmondson According to a study on team performance by Google, the highest-performing teams all have a psychologically safe environment. Other studies show that a psychologically safe environment …
