At a recent small business seminar, I spoke about how to make your business more resilient by reducing the risk of Difficult Conversations with staff and customers by clarifying expectations. According to negotiation expert Allan Parker, “clarifying the necessary points allows you to move toward clear understanding, which helps in establishing a common ground that eventually leads to agreement.” Lack …
One of the risks in any industry is that of complacency. And certainly, within the mining and resource sector where there are daily pre-start meetings, regular safety meetings and project updates, complacency can become a risk. The Cambridge Dictionary defines complacency as “a feeling of calm satisfaction with your own abilities or situation that prevents you from trying harder”. So …
Ongoing feedback is crucial to organisational success and team success. Feedback is an essential leadership skill. Providing constructive feedback in the workplace will help improve performance and productivity. And if given effectively and taken positively, it also helps build strong work relationships, a healthy work environment and stronger teams. Giving peer-to-peer feedback in the workplace is different from the regular …
Always be respectful when public speaking. I was at a conference a few years ago and I heard a young diabetic educator talk about the importance of self-esteem and mental wellbeing in women living with diabetes. Her research had found that many women living with diabetes were stressed and worried about their families and children, should they become unable to …
Giving feedback in the workplace is key in developing high performance and a culture of trust and engagement. Feedback helps with every employee’s personal development and skills development. It teaches them to learn from their mistakes and trials and mishaps. Feedback lets them know exactly what to expect from others and what others can expect from them. In some ways, …
“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.” – Colin Powell Like many other skills, public speaking is a continuous learning cycle. It is not something that you can learn and master overnight and then you’re good to go for the …
