Michel Grinder said, “Recovery is more important than perfection” and one of my own key learnings is “to remain calm when under fire”. Many people find it hard to stay calm and resilient when put under stress, especially when there is constant pressure, expectations, timelines and competing demands at work. But remaining calm and being resilient is a skill that …
Is public speaking a must-have skill, or a nice to have, optional skill? This is a question that I am often asked by managers and business owners. My answer is always that it depends. It depends on whether you want a high-performance team, if you want to encourage group participation and idea sharing, if you want to enhance creativity and …
“The art of leadership is saying no, not saying yes. It is very easy to say yes.” ~ Tony Blair: We all know and understand that saying “no” can be difficult. Many of us avoid saying no, and consequently say yes at a time when we should say no. So why do we find it hard to say no? We …
People are often not fully vested in their work because they don’t feel like they have any responsibility or accountability. They’re just trying to get by, not excel and certainly working within their limits. We see this culture of “getting by” in many businesses, with projects that are delegated but never properly completed. A culture of accountability creates a workplace …
The Question and Answer (Q and A) session can be a key component of any presentation, meeting or training session. It is where your audience asks questions that fill the gaps in their knowledge and clarify their understanding of what you have said. Unfortunately, many speakers and trainers struggle when the Q and A session starts. And this may have …
A lot of people have difficulty saying No. In fact, many will agree that it is easier to just say yes, in most situations. And this “saying yes” happens on a daily basis in many workplace environments. There are various reasons why people say Yes when they really want to say No. It might be because they want to be …
