It’s not about being right. It’s about accepting that everyone has their own perspective. Here’s a policy that we saw in a local restaurant while in downtown New York. So the old paradigm, “The Customer Is Always Right” has been discarded. Isn’t it ironic that something – such as our differences – that usually causes disputes and arguments could …
Passive-aggressive communication is aggression in another form. Whereas aggressive communicators tend to be quite direct in their behaviour, passive-aggressive communicators will not be honest and open. Passive-aggressive communicators often use underhand and manipulative tactics to get what they want. These tactics can include: Appearing to agree to something but not doing what was asked, or not doing it correctly Indirect …
Change is one of those inevitable facts of life and work. Change in the workplace is occurring at a faster pace than ever before and will continue to do so. It is also common in the change process to face resistance and pushback from staff and stakeholders. One of the keys to effective change management and effective implementation of change …
Resistant employees are generally those that don’t like change and don’t agree with feedback. They push back, disagree and react negatively to the change. This is not to be confused with employees who ask questions, put alternative views and even may disagree. Resistance is when the only way that they will come to the party is kicking and screaming and …
Do you as a leader, manager or supervisor allow and encourage your staff to disagree with you? Do you promote a culture of dissension within your workplace? Employees need to feel safe to disagree and dissent with something they don’t agree with. Recent studies have found that dissent plays an important role in helping organisations to thrive, innovate and grow. …
If we want to be an effective leader, then we need to develop our listening skills. One of the best ways to show that you are truly listening to what others are saying is to listen intently and empathically. This sounds obvious but it is a skill seldom mastered. Stephen Cove said that “Most people do not listen with the intent …
