It’s not about being right. It’s about accepting that everyone has their own perspective. Here’s a policy that we saw in a local restaurant while in downtown New York. So the old paradigm, “The Customer Is Always Right” has been discarded. Isn’t it ironic that something – such as our differences – that usually causes disputes and arguments could …
6 Communication Strategies To Help Overcome Resistance To Change – by Violet Dhu
Change is one of those inevitable facts of life and work. Change in the workplace is occurring at a faster pace than ever before and will continue to do so. It is also common in the change process to face resistance and pushback from staff and stakeholders. One of the keys to effective change management and effective implementation of change …
How To Deal With Resistant Employees – by Violet Dhu
Resistant employees are generally those that don’t like change and don’t agree with feedback. They push back, disagree and react negatively to the change. This is not to be confused with employees who ask questions, put alternative views and even may disagree. Resistance is when the only way that they will come to the party is kicking and screaming and …
Setting Goals When Giving And Receiving Feedback
Feedback is a powerful tool that leaders can use when they need to change and influence employees’ behaviour. Ideally, a workplace should have an atmosphere where there is a high level of trust and honesty so that everyone feels confident to both speak up and give feedback and is also open to honest and constructive feedback. Unfortunately, not all feedback …
The Importance Of Creating A Workplace Where People Feel Safe To Give And Receive Feedback
The key to being able to give and receive effective feedback is to create a psychologically safe environment at work where people feel accepted and respected. Amy Edmondson (Harvard University) describes a psychologically safe environment as “one exuding a sense of confidence that the team will not embarrass, reject or punish someone for speaking up”. It takes courage to speak …
So What Do We Mean – Be Authentic?
When speaking in a group or in a meeting, one of the most important qualities you can bring is authenticity. Being authentic will help you to reach out to your audience and get your message across to them. When they feel that you are true and genuine, they are more prepared to listen to you and understand and accept what …
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