Many organisations are considering shifting to an open plan office, if they haven’t already. There are many reasons behind this trend. They include to cut down the costs of office space, to improve employee productivity, to increase collaboration and innovation, and to improve communication. I read an interesting article by Leonid Bershidsky in the Western Australian on 6th July. The …
We have all heard of situational leadership, authentic leadership, emotional leadership, and influential leadership. A less commonly used leadership term, but equally important, is that of courageous leadership. Courageous leadership is the area that I specialise in and fortunately courage is a trait that can be taught to all leaders. I help leaders overcome fear and be more courageous in …
It’s not about being right. It’s about accepting that everyone has their own perspective. Here’s a policy that we saw in a local restaurant while in downtown New York. So the old paradigm, “The Customer Is Always Right” has been discarded. Isn’t it ironic that something – such as our differences – that usually causes disputes and arguments could …
Passive-aggressive communication is aggression in another form. Whereas aggressive communicators tend to be quite direct in their behaviour, passive-aggressive communicators will not be honest and open. Passive-aggressive communicators often use underhand and manipulative tactics to get what they want. These tactics can include: Appearing to agree to something but not doing what was asked, or not doing it correctly Indirect …
Congruence in public speaking is a simple concept and extremely important when speaking and presenting. Simply put, congruence is when you are in agreement or in harmony; when what you say is aligned with everything that you do. Being congruent is an essential component of public speaking if you wish to be able to influence, persuade, educate and change people …
We have all heard the saying that “the customer is always right”. While this may be a general rule in customer service, there is one rule that always overrides it. “Your safety comes first.” Always remember this when you are having difficult conversations or dealing with difficult or angry clients. The bottom line is your safety matters and comes first. …
