By setting realistic expectations for our customers, we are then able to reduce the risk of misunderstanding, potential conflict, and complaints.
A Mindset of No Mistakes In Public Speaking – Just Lessons By Peter Dhu
The next time you do public speaking, realise that there are no mistakes, just lessons from which you can learn and become a more engaging speaker.
How to Give Feedback That Promotes Employee Engagement by Violet Dhu
“Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots.” – Frank A. Clark Studies have reported that giving feedback helps improve employee engagement and promotes productivity. This, however, relies heavily on how the feedback is given, which affects how the feedback will be received. This is one of the reasons why many leaders …
Tips To Engage Your Audience In An Online World By Peter Dhu
Are your online meetings and events engaging? The RAIN Group, a sales and marketing training group recently conducted a survey on the top challenge for sellers in the new virtual and online world. The number one challenge that sellers report facing, is gaining buyers’ attention, and keeping buyers engaged virtually. It is much easier to lose buyer attention in a …
Barriers To Effective Feedback Conversation by Violet Dhu
“We all need people who will give us feedback. That’s how we improve.” – Bill Gates It’s true that feedback helps us improve and become better at what we do. Unfortunately, this depends on the success of a feedback conversation. Not all feedback is taken positively and a number of factors influence how a feedback discussion will affect the person …
5 Reasons Why You Should Perform an Audience Audit Before Every Presentation by Peter Dhu
“Never criticize a man until you’ve walked a mile in his moccasins.” American Indian Proverb “Never speak to an audience until you’ve walked a mile in their shoes” adapted by Peter Dhu An audit of your audience should be one of the first steps that you undertake when preparing to speak or present to them. This can be via research, …