We know that good listening skills are crucial in determining the success and outcome of difficult conversations, negotiations, and conflict resolutions. And part of this listening process is to both Acknowledge and Validate the other person.
Public Speaking As Customer Service by Peter Dhu
When we stand up to speak, we are in fact serving our audience, our clients our tribe. People come to listen to us because we have information and knowledge that they need or solutions and experience in solving a problem that they have. Therefore, we are serving our customers, clients or community. But do we serve them well. And do …
Too Much Information when public speaking by Peter Dhu
The next time you do public speaking, realise that there are no mistakes, just lessons from which you can learn and become a more engaging speaker.
Tips for Handling Resistance to Change by Violet Dhu
One of the common Difficult Conversations that you will experience is when people are resistant to change. In a COVID world and times of rapid change and uncertainty, change is inevitable, and we need to be more effective in how we negotiate and handle those people who are resistant to change. As you know with Difficult Conversations, one of the …
How to Set Realistic Expectations for Your Customers by Violet Dhu
By setting realistic expectations for our customers, we are then able to reduce the risk of misunderstanding, potential conflict, and complaints.
A Mindset of No Mistakes In Public Speaking – Just Lessons By Peter Dhu
The next time you do public speaking, realise that there are no mistakes, just lessons from which you can learn and become a more engaging speaker.