Always remember to reframe because in solving an issue or a conflict, it’s not about reacting; it's about choosing how you respond.

Reframing Your Words Can Make a Conversation Less Difficult by Violet Dhu

One of the most powerful tools that you can use to lead difficult conservation and keep it on track is Reframing.  This means taking the heart of what the person says and interpreting it into a framework that is more helpful. The way an issue or problem is phrased can influence your attitudes and your colleagues. The meaning we attach …

A Service Mindset When Public Speaking by Peter Dhu

Public speaking is still a big worry for many people in business, leadership and management. People continue to avoid public speaking, get nerves or in the worse case have such a great fear that they limit their possibilities as a result. I have seen clever capable people not apply for a promotion, because they knew the new job would require …

Why Clarifying is Important in the Workplace by Violet Dhu

“If you don’t know where you’re going, any road will take you there” ~ Lewis Caroll, Alice in Wonderland” We have all, at times, had to follow vague, unclear or nonspecific instructions. These unclear instructions can be confusing and can result in errors, miscommunications and low team morale. Seeking clarification If you have a boss or supervisor who is unclear in their communication, …

5 Reasons Why You Should Perform an Audience Audit Before Every Presentation

“Never criticize a man until you’ve walked a mile in his moccasins.” American Indian Proverb “Never speak to an audience until you’ve walked a mile in their shoes” adapted by Peter Dhu An audit of your audience should be one of the first steps that you undertake when preparing to speak or present to them. This can be via research, …

The Day The Fish Jumped Out Of The Beetroot Salad

One of the things that we have to be aware of when we’re training, speaking and presenting is those left-field events and those completely unexpected events that happen sometimes . I’ve been traveling around Lithuania and Latvia for five weeks and eating a lot of beetroots; beetroot soup – hot and cold, Borscht Soup, which is a Russian soup containing …