People are often not fully vested in their work because they don’t feel like they have any responsibility or accountability. They’re just trying to get by, not excel and certainly working within their limits. We see this culture of “getting by” in many businesses, with projects that are delegated but never properly completed. A culture of accountability creates a workplace …
The Question and Answer (Q and A) session can be a key component of any presentation, meeting or training session. It is where your audience asks questions that fill the gaps in their knowledge and clarify their understanding of what you have said. Unfortunately, many speakers and trainers struggle when the Q and A session starts. And this may have …
A lot of people have difficulty saying No. In fact, many will agree that it is easier to just say yes, in most situations. And this “saying yes” happens on a daily basis in many workplace environments. There are various reasons why people say Yes when they really want to say No. It might be because they want to be …
Why do we need to build rapport with our audience? An old marketing quote states that “people buy from those they know, like, and trust”. From a public speaking perspective, I like to say, “people listen and learn from those they know, like, and trust”. Building rapport helps you to connect with your audience and it helps to build trust. …
Psychological safety is an important aspect of effectively handling difficult conversations. It is important in saying no, giving feedback, providing criticism, and delivering bad news. If the recipient of this difficult message does not feel safe, they may reject the message, feel like they are being bullied or have been treated unfairly. If they don’t feel psychologically safe during the …
Because many people have a fear of public speaking, they get anxious when they are speaking in front of an audience and, therefore, often avoid public speaking. One of the keys to overcoming this fear and anxiety is to do more public speaking. Tony Robbins said, “Repetition is the mother of skill”. And I say if you want to become …
