Being relatable, means that your audience can relate to you and your message and your call to action. The word relate means “make or show a connection between”. Being relatable enables you to demonstrate that you know your audience and have taken the time to craft your message in their langue and that you reflect their values. Speakers that do …
By setting realistic expectations for our customers, we are then able to reduce the risk of misunderstanding, potential conflict, and complaints.
We know that good listening skills are crucial in determining the success and outcome of difficult conversations, negotiations, and conflict resolutions. And part of this listening process is to both Acknowledge and Validate the other person.
When we stand up to speak, we are in fact serving our audience, our clients our tribe. People come to listen to us because we have information and knowledge that they need or solutions and experience in solving a problem that they have. Therefore, we are serving our customers, clients or community. But do we serve them well. And do …
The next time you do public speaking, realise that there are no mistakes, just lessons from which you can learn and become a more engaging speaker.
One of the common Difficult Conversations that you will experience is when people are resistant to change. In a COVID world and times of rapid change and uncertainty, change is inevitable, and we need to be more effective in how we negotiate and handle those people who are resistant to change. As you know with Difficult Conversations, one of the …
