We all know what it is like when a speaker or trainer talks about themselves and what they have achieved and predominantly use “I Statements”. It turns us off and we think, why do I care, or what is in it for me. Research has shown that audience inclusion is a powerful tool of influence, persuasion and of helping people …
Dealing with difficult customers is one of the common types of difficult conversations that you need to be prepared for. And one of the most challenging aspects of dealing with difficult customers is managing our own emotions. When we lose our self-control, when we get angry or fly off the handle, we are usually reacting to specific things that the …
Oscar Wilde said, “Be yourself. Everyone else is already taken.” Standing before a group of people and being “authentically you” sounds so simple yet is often hard. It is perceived that public speaking requires us to be polished, perfect, to present at a higher level and almost deliver a faultless performance. After all people are looking at us as a …
Many business people think that public speaking is only for conferences or large organisations where leaders need to speak to staff or have meetings. The reality is that public speaking is not only an every day skill. It is one of the key ways that businesses – small and large companies – can make money. Public speaking for business – …
Standing up and speaking before an audience is a scary thing. Many people ask me how can I control my nerves. How can I be more confident when I am public speaking, and how to appear more confident when feeling nervous? Other people want to improve their public speaking style by presenting without notes, or by standing away from the lectern or by …
There is nothing worse than getting a difficult question, left field question or one that is a little off topic after you have presented your talk. Or is there? How about being part of a question and answer panel of experts and getting a question that you can not answer, is left field and a little off topic and you …
