When we are speaking, presenting or training, we need to be influential and persuasive. Our ability to influence people is key to our success in getting new ideas, information and messages across. And a key to influence is building trust. People listen and learn from people they trust. If we don’t have trust, then we will struggle to get people …
Have you ever felt that maybe you were not good enough? That you were a fraud or a fake? Or that you did not really belong here? It could be that you are suffering from Impostor Syndrome. And it seems that women suffer from Impostor Syndrome more so than men. Sheryl Sandberg in her book ‘Lean In’ talks about how …
We have all attended a seminar or workshop where the trainer has said “turn to the person next to you and tell them 3 things you like about yourself and 3 things that you do not like about yourself”. Or “as a group lets line up in order of distance that we have travelled today to get to this workshop …
Reflecting on the first 10 years of my business as a speaker and trainer, I have identified the 4 key lessons that I had to learn the hard way. Enjoy Be yourself – this is also called authenticity. For too long, I tried to be prefect in my presentations and chastised myself when I made mistakes or realised that I …
Learning to say “No” plays an important role in maintaining a healthy workplace and is part of good communication. You need to be able to say no in a confident and assertive manner and not in an aggressive communication style. Communication is the essence and the lifeline of every workplace. If the communication is ineffective or poor, then the workplace …
Public speaking requires great preparation and great delivery. But what you do after your presentation can be almost as important. We all know about customer service and after sales service. The company that rings us up and checks that everything is good, checking to see if we need any further support or information. The customer service does not end at …
