We know that good listening skills are crucial in determining the success and outcome of difficult conversations, negotiations, and conflict resolutions. And part of this listening process is to both Acknowledge and Validate the other person.
Tips for Handling Resistance to Change by Violet Dhu
One of the common Difficult Conversations that you will experience is when people are resistant to change. In a COVID world and times of rapid change and uncertainty, change is inevitable, and we need to be more effective in how we negotiate and handle those people who are resistant to change. As you know with Difficult Conversations, one of the …
How to Set Realistic Expectations for Your Customers by Violet Dhu
By setting realistic expectations for our customers, we are then able to reduce the risk of misunderstanding, potential conflict, and complaints.
How to Give Feedback That Promotes Employee Engagement by Violet Dhu
“Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots.” – Frank A. Clark Studies have reported that giving feedback helps improve employee engagement and promotes productivity. This, however, relies heavily on how the feedback is given, which affects how the feedback will be received. This is one of the reasons why many leaders …
Barriers To Effective Feedback Conversation by Violet Dhu
“We all need people who will give us feedback. That’s how we improve.” – Bill Gates It’s true that feedback helps us improve and become better at what we do. Unfortunately, this depends on the success of a feedback conversation. Not all feedback is taken positively and a number of factors influence how a feedback discussion will affect the person …
The Importance of Empathy When Having a Difficult Conversation by Violet Dhu
One of the reasons why people don’t achieve their goals in having difficult conversations is because we tend to focus on the other person and what the other person has done wrong and our own needs. We forget that in difficult conversations, that the other person also needs to feel listened to and validated. When we are anxious about having …