Below you'll find a list of all posts that have been categorized as “Effective Communication”
A lot of people have difficulty saying No. In fact, many will agree that it is easier to just say yes, in most situations. And this “saying yes” happens on a daily basis in many workplace environments. There are various reasons why people say Yes when they really want to say No. It might be because they want to be …
Psychological safety is an important aspect of effectively handling difficult conversations. It is important in saying no, giving feedback, providing criticism, and delivering bad news. If the recipient of this difficult message does not feel safe, they may reject the message, feel like they are being bullied or have been treated unfairly. If they don’t feel psychologically safe during the …
One of the biggest risks for us in our workplaces is that we rely on others to give us appreciation and we depend on this external appreciation. In an ideal world, our leaders would be showing us appreciation frequently. However, the reality is this often doesn’t happen, and we can become frustrated and annoyed because of the lack of appreciation …
“Psychological safety isn’t about being nice. It’s about giving candid feedback, openly admitting mistakes, and learning from each other. This kind of organizational culture is increasingly important in the modern economy.” – Amy Edmondson According to a study on team performance by Google, the highest-performing teams all have a psychologically safe environment. Other studies show that a psychologically safe environment …
One of the worst nightmares associated with public speaking is the fear of going blank during your presentation. We call this phenomenon various names including mind drains, brain freeze, going blank, losing it and in my case, a senior’s moment. We have all seen people who have struggled when trying to remember some detail or some facts. Michael Grinder talks …
Difficult conversations can be tough, uncomfortable, and draining and, consequently, some managers avoid them, delay them, or don’t handle them well. In this article, I want to give you some tips on how to be more resilient when involved in having a difficult conversation. My hope is that with some of these skills you will be more prepared and be …
