Below you'll find a list of all posts that have been categorized as “Effective Communication”
“Feedback is the food of champions.” – Ken Blanchard I am a big fan of feedback. I welcome it, I invite it, I encourage it. Some feedback is difficult to take. Other feedback can catch us by surprise. Regardless, feedback is an important part of our improvement and personal growth. The feedback I have received has enabled me to improve …
The blame game is a situation in which one party blames others for something bad, a mistake or something unfortunate rather than attempting to seek a solution. Blame is one-sided and is not about trying to understand what happened. Unfortunately, the blame game is far too prevalent in organisations and teams today. Nobody wants to be caught out, or be …
An essential communication skill in today’s workplace with increased pressures and ever-changing demands is the ability to be assertive. Being assertive enables you to explain yourself clearly, defend your views, stand up for others and speak your truth. Additionally, being assertive while being honest allows you to honor the rights and beliefs of others. It is important to understand that …
Feedback is vital to the health and culture of any organisation. When we are open to feedback, we become aware of our performance, and we learn and understand our behaviour and actions. This knowledge and awareness can help us understand and appreciate how our behaviour and performance may impact others. It is often the most powerful route to positive change …
Difficult conversations are a normal part of our working life, especially in management or leadership positions. We need to give feedback, say no, have performance discussions and be assertive at times. And when faced with these difficult conversations, we sometimes go softly, use gentle persuasion or even avoid the conversation altogether. However, sometimes, that is not sufficient. Sometimes we need …
One of the keys to being more influential, when you speak in public is to share your message in a way that highlights the benefits to your audience or your clients. When you are asking people to change, or to accept a new way of thinking, or to try something different, what are the benefits for them. A common mistake …
