We know that good listening skills are crucial in determining the success and outcome of difficult conversations, negotiations, and conflict resolutions. And part of this listening process is to both Acknowledge and Validate the other person.
Tips for Handling Resistance to Change by Violet Dhu
One of the common Difficult Conversations that you will experience is when people are resistant to change. In a COVID world and times of rapid change and uncertainty, change is inevitable, and we need to be more effective in how we negotiate and handle those people who are resistant to change. As you know with Difficult Conversations, one of the …
The Importance of Empathy When Having a Difficult Conversation by Violet Dhu
One of the reasons why people don’t achieve their goals in having difficult conversations is because we tend to focus on the other person and what the other person has done wrong and our own needs. We forget that in difficult conversations, that the other person also needs to feel listened to and validated. When we are anxious about having …
Reframing Your Words Can Make a Conversation Less Difficult by Violet Dhu
One of the most powerful tools that you can use to lead difficult conservation and keep it on track is Reframing. This means taking the heart of what the person says and interpreting it into a framework that is more helpful. The way an issue or problem is phrased can influence your attitudes and your colleagues. The meaning we attach …
Why Clarifying is Important in the Workplace by Violet Dhu
“If you don’t know where you’re going, any road will take you there” ~ Lewis Caroll, Alice in Wonderland.” We have all, at times, had to follow vague, unclear, or nonspecific instructions. These unclear instructions can be confusing and can result in errors, miscommunications, and low team morale. Seeking clarification. If you have a boss or supervisor who is unclear …
The Costs Of Passive-Aggressive Behaviour To You And Your Organisation by Violet Dhu
Passive-aggressive behaviour is aggressive behaviour in another form. Aggression is when a person openly shows aggressiveness as a reaction to what has happened or what you did or said. Passive-aggressive behaviour, on the other hand is aggression that is not openly and directly shown. In fact, people who are passive-aggressive often use underhand, silent and manipulative tactics to get what …