Below you'll find a list of all posts that have been categorized as “Difficult Conversations”
The importance of emotional intelligence: Understanding and managing emotions during difficult conversations is a crucial aspect of emotional intelligence. Emotional intelligence allows individuals to recognise and regulate their own emotions, as well as understand and respond to the emotions of others. Emotions play a key role in communication and can greatly impact the outcome of a difficult conversation. Understanding your …
Passive-aggressive behaviour is simply aggressive behaviour in another form. Aggression is when a person openly shows aggressiveness as a reaction to what has happened or what you did or said. Passive-aggressive behaviour, on the other hand, is aggression that is not openly and directly shown. In fact, people who are passive-aggressive often use underhanded, silent, and manipulative tactics to get …
Having worked in corporate communication training for over 15 years now, one of the things I hear most from employees is that they “don’t feel appreciated.” And on the flip side, from managers, I hear the response, “Why do I need to thank someone for just doing their job, for which they are well paid?” So, why all the fuss …
“Feedback is the food of champions.” – Ken Blanchard I am a big fan of feedback. I welcome it, I invite it, I encourage it. Some feedback is difficult to take. Other feedback can catch us by surprise. Regardless, feedback is an important part of our improvement and personal growth. The feedback I have received has enabled me to improve …
The blame game is a situation in which one party blames others for something bad, a mistake or something unfortunate rather than attempting to seek a solution. Blame is one-sided and is not about trying to understand what happened. Unfortunately, the blame game is far too prevalent in organisations and teams today. Nobody wants to be caught out, or be …
Difficult conversations are a normal part of our working life, especially in management or leadership positions. We need to give feedback, say no, have performance discussions and be assertive at times. And when faced with these difficult conversations, we sometimes go softly, use gentle persuasion or even avoid the conversation altogether. However, sometimes, that is not sufficient. Sometimes we need …
