“The art of leadership is saying no, not saying yes. It is very easy to say yes.” ~ Tony Blair: We all know and understand that saying “no” can be difficult. Many of us avoid saying no, and consequently say yes at a time when we should say no. So why do we find it hard to say no? We …
Common Mistakes That People Make When Answering Questions by Peter Dhu
The Question and Answer (Q and A) session can be a key component of any presentation, meeting or training session. It is where your audience asks questions that fill the gaps in their knowledge and clarify their understanding of what you have said. Unfortunately, many speakers and trainers struggle when the Q and A session starts. And this may have …
5 Strategies to Build Rapport With Your Audience by Peter Dhu
Why do we need to build rapport with our audience? An old marketing quote states that “people buy from those they know, like, and trust”. From a public speaking perspective, I like to say, “people listen and learn from those they know, like, and trust”. Building rapport helps you to connect with your audience and it helps to build trust. …
Why Boundaries are Important by Violet Dhu
Contrary to what many people think, setting boundaries is not being selfish or prioritising yourself or putting your needs over others.
9 Tips For Quickly Building Rapport With Your Audience by Peter Dhu
One of the keys to a successful presentation is to ensure that you are in rapport with you audience. Rapport is the trust and connection that a speaker creates with his/her audience. If you are asking people to adopt a new way of thinking, an alternate viewpoint or to change their behaviour then it is crucial to develop trust, connection …
The Costs Of Passive-Aggressive Behaviour To You And Your Organisation by Violet Dhu
Passive-aggressive behaviour is aggressive behaviour in another form. Aggression is when a person openly shows aggressiveness as a reaction to what has happened or what you did or said. Passive-aggressive behaviour, on the other hand is aggression that is not openly and directly shown. In fact, people who are passive-aggressive often use underhand, silent and manipulative tactics to get what …