Assertive Communication Skills


“In business, you can never learn anything more important than communication.” – Max Markson

A common pattern in people’s communication is the lack of awareness and capacity to be assertive. Do you find it difficult to be assertive? Do you find it difficult to say no? Does this result in conflict in your relationships or workplace?

Assertive communication will help you reduce workplace conflict, assist you with the skills to speak up at meetings and deal with difficult conversations. In turn, these skills will assist with strengthening you're self-esteem and reducing your anxiety.

This workshop is designed to help people to communicate assertively and to be comfortable with assertiveness and speaking up confidently.

Course Content

At the end of this workshop, you will be able to:

  • Recognise the difference between assertive, passive and aggressive communication

  • Be able to recognise the barriers and myths that surround assertive communication and how they may influence your thinking and behavior

  • Complete a self-audit and recognise where your current strengths and weakness are when communicating with others

  • Use practical strategies to communicate more assertively using different techniques

  • Use practical skills to deal with criticism, both constructive and destructive

  • Learn how to be more assertive in the workplace

**This workshop can be delivered as an in-house corporate workshop. It will be customised to meet your organisational training needs and the key learning outcomes are set to match your requirements.

Violet Dhu is the person I recommend if you are seeking support to increase employee or self-confidence with difficult conversations and overall performance Belinda McPherson, Southern Rural Water

About Violet Dhu

Violet Dhu has over twenty years’ experience in working with individuals and teams to develop effective and confident communication skills.

She is a graduate of the Harvard Law School, Difficult Conversations Project and uses her knowledge and skills as a coach and trainer to challenge teams to overcome their fears and to build accountability into their communication.

Violet shows you how to have confident and effective conversations in your workplaces.

Assertive Communication Skills

Assertive Communication Skills

We all know about communication styles and the passive – assertive – aggressive – and passive aggressive communication types. But do we know how to be assertive and do we recognise where we fit on the communication continuum in different conversations.

Violet Dhu, my wife, is an expert on assertive communication and difficult conversations and has some resources on her website at

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