Below you'll find a list of all posts that have been categorized as “Speaking Skills”
Passive-aggressive communication is aggression in another form. Whereas aggressive communicators tend to be quite direct in their behaviour, passive-aggressive communicators will not be honest and open. Passive-aggressive communicators often use underhand and manipulative tactics to get what they want. These tactics can include: Appearing to agree to something but not doing what was asked, or not doing it correctly Indirect …
Congruence in public speaking is a simple concept and extremely important when speaking and presenting. Simply put, congruence is when you are in agreement or in harmony; when what you say is aligned with everything that you do. Being congruent is an essential component of public speaking if you wish to be able to influence, persuade, educate and change people …
We have all heard the saying that “the customer is always right”. While this may be a general rule in customer service, there is one rule that always overrides it. “Your safety comes first.” Always remember this when you are having difficult conversations or dealing with difficult or angry clients. The bottom line is your safety matters and comes first. …
Henry Kissinger is famous for using the bucket model to answer questions at all of his press conferences and media interviews. Henry Kissinger used to say to himself, “What questions do you have for my answers”. He would listen and then roll out his prepared answer on that particular question. The bucket model for answering questions is simply thinking of …
“Help me get over my fear of public speaking.” “What do I need to do to stop feeling so nervous before public speaking?” “Will I ever be able to be comfortable when I speak in front of a group of people?” – These are all the same question, and as a public speaking coach and trainer, one that I get …
Resistant employees are generally those that don’t like change and don’t agree with feedback. They push back, disagree and react negatively to the change. This is not to be confused with employees who ask questions, put alternative views and even may disagree. Resistance is when the only way that they will come to the party is kicking and screaming and …
