Below you'll find a list of all posts that have been categorized as “Controlling Nerves”
We have all heard the saying that “the customer is always right”. While this may be a general rule in customer service, there is one rule that always overrides it. “Your safety comes first.” Always remember this when you are having difficult conversations or dealing with difficult or angry clients. The bottom line is your safety matters and comes first. …
Henry Kissinger is famous for using the bucket model to answer questions at all of his press conferences and media interviews. Henry Kissinger used to say to himself, “What questions do you have for my answers”. He would listen and then roll out his prepared answer on that particular question. The bucket model for answering questions is simply thinking of …
“Help me get over my fear of public speaking.” “What do I need to do to stop feeling so nervous before public speaking?” “Will I ever be able to be comfortable when I speak in front of a group of people?” – These are all the same question, and as a public speaking coach and trainer, one that I get …
In public speaking, verbal and non-verbal communications are your primary tools to help you send your message across to the audience. Your hand and eye movements, your facial expressions and the way you stand and walk all carry a significant part of your message. And it is important that our non verbal they do not send the wrong message. Here …
3 Tools To Help You Be More Confident And Effective. The two themes that continue to run through my public speaking coaching and training workshops are, “How can I be more confident” and “How can I be more effective” when I am speaking to a group of people. While other themes around, body language, structure, use of story, being influential …
Whenever speaking in front of an audience, we only have one chance of making a good first impression, so make it count. What your audience heard and read about you before your presentation isn’t enough to make a lasting impression. Yes, these help to spark their interest, make them come to your presentation and lend their ears for the first …
