One of the things that sometimes happens when public speaking, especially when sharing our stories and our journeys is that we can become very emotional. Now emotions, passion and feelings are important and help us engage and connect with the audience, but we don’t want to become too emotional and have to leave the stage or be incapable of finishing …
Communication is the essence and the lifeline of every workplace. If the communication is ineffective or poor, then the workplace is likely to be poor. Understanding assertive communication skills is one of the keys to effective communication in the workplace. One of the challenges for busy workplaces is dealing with the various day to day pressures that may arise from …
We have all heard of situational leadership, authentic leadership, emotional leadership, and influential leadership. A less commonly used leadership term, but equally important, is that of courageous leadership. Courageous leadership is the area that I specialise in and fortunately courage is a trait that can be taught to all leaders. I help leaders overcome fear and be more courageous in …
Congruence in public speaking is a simple concept and extremely important when speaking and presenting. Simply put, congruence is when you are in agreement or in harmony; when what you say is aligned with everything that you do. Being congruent is an essential component of public speaking if you wish to be able to influence, persuade, educate and change people …
We have all heard the saying that “the customer is always right”. While this may be a general rule in customer service, there is one rule that always overrides it. “Your safety comes first.” Always remember this when you are having difficult conversations or dealing with difficult or angry clients. The bottom line is your safety matters and comes first. …
Henry Kissinger is famous for using the bucket model to answer questions at all of his press conferences and media interviews. Henry Kissinger used to say to himself, “What questions do you have for my answers”. He would listen and then roll out his prepared answer on that particular question. The bucket model for answering questions is simply thinking of …
