Communication Etiquette In An Open Plan Office Half-Day ONLINE Workshop
$200.00 – $250.00 incl. GST
Tuesday 11 August 2020, 9.30 am – 12.30 pm WAST
This workshop will help you to become more aware of your current communication style and how your behaviours can impact on others when working in a shared space.
Open-plan offices were designed to increase communication, teamwork and collaboration. However, a high level of worker dissatisfaction exists with open-plan workplaces. Common complaints with open plan offices include: cramped workspace, lack of privacy, various distractions and too much noise.
The ability to behave in a professional manner and work effectively in a busy open-plan workplace requires a high level of interpersonal communication skills and self-awareness. Each individual has their own understanding and expectations of how they and others should behave in an open-plan office. By all staff having a shared understanding of what is expected and what is appropriate behaviour, there will be reductions in stress and the potential for misunderstandings and conflict in an open-plan workplace.
This workshop will help you to become more aware of your current communication style and how your behaviours can impact on others when working in a shared space. The workshop will:
- Define what etiquette is and what influences our understanding of etiquette
- Identify our beliefs and assumptions that may be holding us back at an individual level or may be sabotaging us as a team member
- Give you tools to set boundaries with clients and colleagues in the office and on the phone
- Teach you how to receive and give feedback through active listening and empathy
- Show you how to deal with destructive criticism
- Illustrate the importance of your body language and other nonverbal communication
- Teach you how to better deal with your own emotions in the office
At the end of this workshop you will:
- Know how to work effectively in an open space office with a high level of communication etiquette
- Understand the importance of communicating with honesty and clarity with colleagues and clients
- Be able to maintain professional boundaries with colleagues and clients
- Be able to use a range of tools to assist you when providing or receiving feedback including dealing with destructive criticism confidently
- Be aware of the importance of your body language and nonverbal communication
**This workshop can be delivered as an in-house corporate workshop. It will be customised to meet your organisational training needs and the key learning outcomes are set to match your requirements.