Many people struggle with difficult questions, unexpected comments and questions that are off-topic. In this webinar, you will learn some simple rules that you can use to help your Q and A session run smoothly.

You will learn how to.

– set the rules for your Q and A session

– set the scope of content

– defuse and deal with difficult questions

– when to have your Q and A session

– and much much more.

Q and A is such an important part of public speaking, training and facilitation and it is valuable to learn how to be good at responding to questions.