Upcoming Public Events & Webinars

Handling difficult or unexpected questions is one of the biggest challenges for supervisors and leaders. It’s easy to feel put on the spot, lose your calm, or rush into an answer. But confident communicators know this: success isn’t about having every answer—it’s about managing the moment.

In this 30-minute webinar, you’ll learn practical tools to stay composed, clarify the real question, and decide whether it needs to be answered publicly, privately, or at all. You’ll discover how to:

• Defuse pressure with simple techniques
• Redirect or reframe questions without losing authority
• Handle resistance and difficult personalities
• Respond confidently even when you don’t know the answer

You’ll leave with strategies that turn pushback into productive dialogue and keep you in control of the conversation.

If you want to reduce Q&A stress and speak with more clarity, confidence, and authority, this session is for you.