Difficult Conversations In The Workplace

Presented By

Violet Dhu

In our personal lives and our business lives we need to be able to engage in difficult conversations. It is a sign of a healthy relationship, when we can be vulnerable and deal with the tough stuff and recognise the value in being open and honest in our conversations. If we get stuck in assuming that our point of view is the only one then we find it difficult to be flexible and adapt to change and we all know that our workplaces are constantly changing and there is a constant pressure for us to be effective and efficient.

This workshop will give you the tools and the awareness to be more comfortable, effective and successful in your difficult conversations.

Course Content

You will learn how to:

  1. Identify what the problem is
  2. Untangle intent from impact
  3. Move away from the blame game verses contribution
  4. Identify some of the assumptions that get in the way
  5. Maintain safety in the conversation for yourself and the other party
  6. How to listen and ask questions with curiosity and empathy
  7. Be more aware of your nonverbal communication
  8. Develop your own difficult conversation template


Learning Outcomes

At the end of this workshop you will have the following skills:

  • Knowledge of how to prepare for and plan for a difficult conversation
  • Ability to communicate effectively during a difficult conversation
  • Awareness of the importance of active listening skills
  • Ability to ask the right questions
  • Development of greater self-awareness and emotional management
  • Strategies and tools to hold successful conversations
  • Know how to explore the barriers to holding a difficult conversation
  • Strategies and tools to hold successful conversations
  • A model to give effective feedback in difficult situations
  • Awareness of body language and its impact on difficult conversations